At Roman Malakov Diamonds, you will be directly dealing with actual family members of our establishment. Since customer satisfaction is an utmost priority, we promise to do our very best to address all issues to fully satisfy our clients.
For the unlikely instance that you are not fully satisfied with our product, Roman Malakov Diamonds offers returns for exchange within 7-10 business days of receiving the item insofar that it fulfills all the conditions specified below:
Item is unaltered
Item is in sell-able condition
Item does not show any signs of wear
Item is returned with original packaging and receipt
Item is being returned by the original purchaser whose name is on the receipt or through the purchaser's chosen agent accompanied by a formal written consent from the original purchaser.
Items that meet all the specifications described will be eligible for exchange. If the newly selected item is at a higher price than the item being exchanged, then the difference will be charged to the buyer. If the newly selected item is of lesser price, then a non-expiring store credit amounting to the difference between the two items will be issued to the purchaser. Said store credit is non-transferable to any person and can only be used by said purchaser.
Should you wish to exchange an item you have ordered at Roman Malakov, you must either fill-up the form below or contact us at (212) 944-8500, to verification of purchase and eligibility of return. Items can be exchanged at the Roman Malakov Diamonds store located in 1 West 47th St. New York, NY. 10036 or can be shipped to the aforementioned location. Purchaser is responsible for arrangement of return shipping and costs.
Roman Malakov Diamonds will in no way accept any returns for exchange on custom orders, engraved, resized or shows signs of wear.